Privacy Policy for Jorentavio
Your trust and privacy are very important to us
Introduction to Your Privacy Rights
At Jorentavio, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and safeguard your details according to South African law.
By using our website, you agree to the terms described here, including the handling of your data as explained in this policy. We encourage you to review this policy to understand your rights.
What Information We Collect
We collect information you provide directly and data gathered automatically when you navigate our website, always with your privacy in mind.
Direct Information Provided
- • Your contact details when you fill out our forms
- • Feedback or stories you choose to share
- • Subscription to any updates or news
- • Information for support or enquiries
- • Any responses to surveys from our team
Automatically Collected Data
- • Device information, such as browser and type
- • Pages you visit and time spent on each page
- • General location, like your city or region
- • Cookies or similar tracking technologies
- • Usage details for analytics and improvement
How We Use Your Information
Your data is used to improve our website, provide support, and communicate relevant information. We do not sell your details to third parties.
- • Respond to your requests and questions
- • Improve user experience and content
- • Send updates with your permission
- • Understand website performance
- • Provide relevant emotional support
- • Maintain security and integrity
- • Comply with legal requirements
Our Promise: We follow strict security practices to safeguard your personal information. Access is limited and monitored.
When We Share Information
We only share your data with trusted partners as needed to deliver our services or meet legal obligations, always with your confidentiality in mind.
Trusted Service Providers
We partner with service providers who adhere to privacy standards and use data only for agreed purposes.
Legal Obligations
Personal data may be shared when required by South African law, court order, or to enforce policies.
Anonymous Statistics
Aggregated, non-identifiable data may be used to improve our services and report general trends.
Your Data Rights
South African law grants you the right to access, correct, delete, or object to the processing of your data. You can also limit or withdraw consent at any time.
- • Request a copy of your personal data held
- • Ask us to correct inaccurate data
- • Remove your information from our records
- • Receive your data in a portable format
- • Object to processing for specific use
- • Limit how your data is used or shared
To exercise your rights or ask questions about privacy, contact us at our provided email or phone.
How We Keep Data Safe
We use modern security measures to protect your data from loss, misuse, and unauthorized access both online and offline.
Technical Controls
- • Data encrypted during storage and transfer
- • Regular system updates and security checks
- • Access restricted to authorized staff
- • Backup protocols in place for recovery
Organizational Controls
- • Staff trained in privacy and security
- • Regular reviews of data handling procedures
- • Clear privacy policies for all partners
- • Incident reporting processes implemented
How Long We Keep Data
Your data is retained only as long as necessary for the purposes described, unless required by law to keep it longer.
- • Kept for support or account management needs
- • Used for analytics, then de-identified
- • Retained as needed for response records
- • Stored securely for compliance, if collected
- • Kept only with your explicit consent
You can ask for deletion or details about data retention at any time.
International Data Transfers
When services require, some data may be transferred outside South Africa, but always with proper safeguards in place.
- • Reviewed for privacy protection regularly
- • Only sent to partners meeting safety standards
- • Transfers use encryption where possible
- • Your consent is requested if required
Cookies and Tracking
Cookies are used for basic site operations and to understand usage trends.
Types of Cookies Used
- • Allow website features and navigation
- • Track page visits and analytics
- • Remember preferences and language
- • Enable added services or plugins
Adjust browser settings to manage cookie preferences.
Changes to This Policy
We update our privacy policy as needed to meet new laws or improve our practices. Please review regularly.
- • Major policy changes will be highlighted
- • You’ll be notified by website notice or email
- • Updates include the last revised date
- • Older versions are available by request
Your continued use means you accept updates to this policy.
Contact Us About Privacy
Questions or requests can be sent to our privacy team below
Jorentavio
7 Walter Sisulu Avenue, Cape Town 8001 South Africa
Phone: +27351947787
Email: content@jorentavio.com
Updated December 21, 2025
Effective December 21, 2025